PeopleCert Exam ITIL-4-Foundation Topic 8 Question 108 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 108
Topic #: 8

[All ITIL-4-Foundation Questions]

What is defined as "the role that uses services?

AService consumer

BCustomer

CUser

DSponsor

Show Suggested Answer

Suggested Answer: C

User: A person who uses services; e.g. the company employees.

https://www.bmc.com/blogs/itil-key-concepts-service-management/

by Laurena at May 03, 2025, 02:44 PM

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Lovetta

19 hours ago

Ah, the age-old question of who gets to use the services. I say we just give everyone a participation trophy and call it a day!

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Kiley

3 days ago

I think it's C) User

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Josephine

8 days ago

D) Sponsor? Really? I'm pretty sure the sponsor doesn't actually use the services themselves. That's just weird.

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Louann

9 days ago

B) Customer has to be the right answer. The customer is the one who pays for and utilizes the services.

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Eleni

4 days ago

A) Service consumer

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Chandra

27 days ago

A) Service consumer

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Tran

1 months ago

C) User sounds like the correct answer to me. Who else would be using the services besides the user?

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Bobbye

3 days ago

B) Customer

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Margot

27 days ago

A) Service consumer

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Lucy

1 months ago

I think the answer is A) Service consumer. That's the role that uses the services, right?

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Yuonne

20 days ago

That's right, the service consumer is defined as the role that uses services.

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Marsha

1 months ago

I agree, the service consumer is the one who utilizes the services.

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Natalie

1 months ago

Yes, you are correct. The role that uses services is the service consumer.

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