PeopleCert Exam ITIL-4-Foundation Topic 4 Question 88 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 88
Topic #: 4

[All ITIL-4-Foundation Questions]

Which is an important principle of communication in service operation?

AInformation should always be communicated

BIt has an intended purpose or a resultant action
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CMeetings are always the best method of communication

DIt is stored in the configuration management system

Show Suggested Answer

Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.

by Delpha at Jun 28, 2024, 09:30 AM

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India

1 months ago

Haha, C made me chuckle. Meetings are the best method of communication? Who comes up with these options?

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Aliza

12 days ago

A) Information should always be communicated

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Louisa

1 months ago

D is a bit of a stretch. The configuration management system is more for storing technical information, not necessarily communication principles.

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Rodrigo

4 days ago

A) Information should always be communicated

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Cruz

2 months ago

I'm leaning towards A. Information should always be communicated, even if it's just to provide updates or status reports.

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Tabetha

19 days ago

Yes, communication should always have a clear goal.

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Arletta

1 months ago

B) It has an intended purpose or a resultant action

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Delsie

1 months ago

I agree, communication is key in service operation.

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Estrella

1 months ago

A) Information should always be communicated

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Rosalyn

2 months ago

C is definitely not correct. Meetings are not always the best method of communication. Sometimes email or instant messaging can be more efficient.

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Emogene

1 months ago

B) It has an intended purpose or a resultant action

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Lezlie

2 months ago

A) Information should always be communicated

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Alethea

2 months ago

I think B is the correct answer. Communication should have a clear purpose and lead to a specific action or outcome.

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Dorinda

11 days ago

Meetings may not always be the best method of communication.

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Mila

14 days ago

I think B is the correct answer as well.

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Gladys

17 days ago

Yes, it's important that communication leads to a specific action.

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Lizette

1 months ago

I agree, communication should always have a clear purpose.

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Ruthann

2 months ago

I believe option B) It has an intended purpose or a resultant action is also crucial for effective communication.

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Ciara

2 months ago

I agree with Lawrence. Communication is key in service operation.

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Lawrence

2 months ago

I think option A) Information should always be communicated is important.

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