PeopleCert Exam ITIL-4-Foundation Topic 4 Question 65 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 65
Topic #: 4

[All ITIL-4-Foundation Questions]

Why should service desk staff detect recurring issues?

ATo help identify problems

BTo escalate incidents to the correct support team

CTo ensure effective handling of service requests

DTo engage the correct change authority

Show Suggested Answer

Suggested Answer: D

ITILhas defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:

Organizations and People

Information and Technology

Partners and Suppliers

Value Streams and Processes

https://www.bmc.com/blogs/itil-four-dimensions-service-management/

by Joni at Feb 08, 2023, 08:52 PM

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Marlon

12 days ago

Recurring issues should be detected to ensure the correct support team is engaged. This will help escalate the incident to the right experts who can resolve the problem efficiently.

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Kattie

13 days ago

It's also important to ensure effective handling of service requests by addressing recurring issues promptly.

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Rueben

15 days ago

I agree with Nickole, detecting recurring issues can prevent future incidents.

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Vanda

19 days ago

Detecting recurring issues is crucial to help identify underlying problems in the system. This allows the service desk to address the root cause rather than just treating the symptoms.

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Wilford

5 days ago

A) To help identify problems

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Nickole

26 days ago

Service desk staff should detect recurring issues to help identify problems.

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