PeopleCert Exam ITIL-4-Foundation Topic 4 Question 65 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 65
Topic #: 4

[All ITIL-4-Foundation Questions]

Why should service desk staff detect recurring issues?

ATo help identify problems

BTo escalate incidents to the correct support team

CTo ensure effective handling of service requests

DTo engage the correct change authority

Show Suggested Answer

Suggested Answer: D

ITILhas defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:

Organizations and People

Information and Technology

Partners and Suppliers

Value Streams and Processes

https://www.bmc.com/blogs/itil-four-dimensions-service-management/

by Joni at Feb 08, 2023, 08:52 PM

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Allene

23 days ago

Recurring issues? Sounds like my old boss - always came back no matter how many times I tried to get rid of them.

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Stephaine

24 days ago

Detecting recurring issues? That's a no-brainer! It's like having a doctor who ignores the same symptoms showing up again and again. Where's the logic in that?

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Elmer

25 days ago

Engaging the correct change authority is key when dealing with recurring issues. The service desk needs to identify these patterns in order to initiate the necessary changes to prevent future occurrences.

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Sylvia

27 days ago

Detecting recurring issues is important to ensure effective handling of service requests. This helps the service desk anticipate and preempt potential problems, providing a better overall experience for users.

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Herminia

12 days ago

A) To help identify problems

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2 months ago

Detecting recurring issues is crucial to help identify underlying problems in the system. This allows the service desk to address the root cause rather than just treating the symptoms.

upvoted 0 times