PeopleCert Exam ITIL-4-Foundation Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 100
Topic #: 4

[All ITIL-4-Foundation Questions]

Which is an example are problem control activity?

AReviewing incident records to identify trends

BImplementing a technical fix to resolve an issue

CRe-assessing a known error to understand the ongoing impact

DDocumenting the steps in a workaround

Show Suggested Answer

Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

by Laurel at Nov 16, 2024, 08:27 PM

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Antonio

28 days ago

I'd go with Option B. Implementing a technical fix is like using a big ol' wrench to tighten things up. Problem solved, no sweat!

upvoted 0 times

Ocie

1 days ago

I think A) Reviewing incident records to identify trends is important to spot recurring issues.

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Mozell

1 months ago

Option A sounds like a sensible way to identify trends and prevent similar problems from occurring in the future. Gotta love some good ol' incident record reviewing!

upvoted 0 times

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