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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 90 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 90
Topic #: 2
[All ITIL-4-Foundation Questions]

Which is an activity of the 'incident management" practice?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Ena at Jul 14, 2024, 10:15 AM

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Ligia
2 months ago
C is the correct answer, no doubt. Keeping users in the loop is crucial, unless you want to hear them honk their horns like a bunch of angry geese.
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Willow
8 days ago
Providing good-quality updates when expected is essential for customer satisfaction.
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Ciara
13 days ago
Agreed, communication is key in incident management.
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Lenna
1 months ago
C is the correct answer. Users need to be kept informed to avoid frustration.
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Ula
2 months ago
If you choose D, you better have some pretty slick automation skills. Otherwise, it's gonna be a clown show during an incident!
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Shawn
24 days ago
C) Providing good-quality updates when expected
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Lilli
1 months ago
B) Performing service reviews with customers
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Ivan
1 months ago
A) Assessing and prioritizing improvement opportunities
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Harley
2 months ago
Hmm, I was leaning towards B, but now I'm not so sure. C does seem like the best fit for incident management activities.
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Blythe
20 days ago
Yeah, providing good-quality updates when expected is crucial for incident management.
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Lorrine
26 days ago
I think C is the best fit for incident management activities.
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Mozell
2 months ago
D) Automating service requests sounds tempting, but that's more for service requests, not incident management. Gotta go with C on this one.
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Elly
2 months ago
I believe D) Automating service requests is also crucial for efficient incident management.
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Jerry
2 months ago
I agree, C is the way to go. Timely and accurate communication is key for effective incident management.
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Jonelle
2 months ago
C) Providing good-quality updates when expected seems like the right answer. Keeping customers informed during an incident is crucial.
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Tien
15 days ago
D) Automating service requests to the greatest degree possible
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Timothy
23 days ago
C) Providing good-quality updates when expected
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Noah
2 months ago
B) Performing service reviews with customers
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Roosevelt
2 months ago
A) Assessing and prioritizing improvement opportunities
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Nancey
2 months ago
I agree with Caprice. It's important to keep stakeholders informed during incidents.
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Caprice
2 months ago
I think the answer is C) Providing good-quality updates when expected.
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