PeopleCert Exam ITIL-4-Foundation Topic 1 Question 80 Discussion

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Broderick

4 days ago

A is the way to go. As soon as the problem is logged, you can start documenting a workaround. Who needs to wait for the rest of the process?

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Karan

5 days ago

I'm going with B. Prioritizing the problem is the key step before you can start working on a workaround. Gotta make sure it's a high enough priority first.

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Dell

14 days ago

But wouldn't it be more efficient to document the workaround after the problem has been resolved?

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Carmen

15 days ago

D is the correct answer. You need to resolve the problem first before you can document the workaround. Anything else would be like trying to fix a problem before you know what's causing it.

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Daisy

11 hours ago

B) After the problem has been prioritized

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Kris

2 days ago

A) After the problem has been logged

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Hermila

16 days ago

I agree with Stephen. It makes sense to document the workaround after understanding the problem.

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Louvenia

18 days ago

I think the answer is C. You can't document a workaround until you've analyzed the problem and figured out how to fix it. Anything else would be putting the cart before the horse.

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Stephen

24 days ago

I think the workaround can be documented after the problem has been analyzed.

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