Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

PeopleCert Exam ITIL-4-Foundation Topic 1 Question 101 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 101
Topic #: 1
[All ITIL-4-Foundation Questions]

Which is a key requirement for a successful service level agreement?

Show Suggested Answer Hide Answer
Suggested Answer: A

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1.This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2.The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1.This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 32;ITIL 4 Practice Guide: Incident Management, page 7.


by Dominic at Dec 08, 2024, 11:55 AM

Limited Time Offer

25%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Gaynell
23 hours ago
Operational metrics? Sounds like a surefire way to keep everyone on the same page. Simple and effective.
upvoted 0 times
...
Aleshia
3 days ago
Option C? I'm pretty sure the customer's perspective matters a bit more than the provider's, don't you think?
upvoted 0 times
...
Titus
8 days ago
Option B is the clear winner here. Keeping things simple and easy to understand is key for a successful SLA.
upvoted 0 times
...
Carmen
10 days ago
A legal-sounding SLA? Looks like the lawyers are taking over the IT world.
upvoted 0 times
...
Royal
12 days ago
But shouldn't it also relate to simple operational metrics to measure performance?
upvoted 0 times
...
Leah
17 days ago
I agree with Lawrence. If it's too complicated, it can lead to misunderstandings.
upvoted 0 times
...
Lawrence
24 days ago
I think the key requirement is for it to be simply written and easy to understand.
upvoted 0 times
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77