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Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 82
Topic #: 2
[All GE0-806 Questions]

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

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Suggested Answer: C

by Talia at Apr 11, 2024, 03:04 AM

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Anna
3 days ago
I think the answer is A) Immediate work.
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Sherman
25 days ago
Okay, so from what I've gathered, Genesys WFM is a workforce management system, and the question is asking about a specific type of 'activity' within that system. 'Fixed-Staff work' does seem to be the most logical choice, since it doesn't mention anything about service objectives or WFM.
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Lindsey
27 days ago
Come on, guys, we can't just assume there's no right answer. That's a dangerous mindset. Let's think this through carefully. What exactly is 'Genesys WFM'? And what kind of work would not require service objectives?
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Gaynell
28 days ago
Haha, maybe the real trick is that there is no right answer and they're just trying to mess with us. You know how these certification exams can be!
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Sheron
29 days ago
I agree, 'Fixed-Staff work' does seem to be the most logical choice here. Although, I'm a little worried that there might be some trick to this question that we're not seeing.
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Suzan
1 months ago
Yeah, I'm a little confused by the terminology too. But based on the options, it seems like the answer is probably 'Fixed-Staff work'. That's the only one that doesn't mention anything about service objectives or WFM.
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Yvette
1 months ago
Hmm, this question seems a bit tricky. I'm not sure if I've come across the term 'Genesys WFM' before. Does that refer to some kind of workforce management system?
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