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Genesys GE0-806 Exam
Certification Provider: Genesys
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Number of questions in our database: 85
Exam Version: May. 04, 2024
GE0-806 Exam Official Topics:
- Topic 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
- Topic 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
- Topic 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
- Topic 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
- Topic 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
- Topic 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
- Topic 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
- Topic 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
- Topic 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
- Topic 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies
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Free Genesys GE0-806 Exam Actual Questions
The questions for GE0-806 were last updated On May. 04, 2024
Question #1
Which of the following is required to connect the WFM Server to the WFM Database?
Correct Answer:
D
Question #2
What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
Correct Answer:
B
Question #3
What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?
Correct Answer:
C
Question #4
What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
Correct Answer:
B
Question #5
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
Correct Answer:
D
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