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Genesys Exam GCP-GCX Topic 1 Question 26 Discussion
Actual exam question for
Genesys's
Genesys Cloud CX Certified Professional - Consolidated exam
Question #: 26
Topic #: 1
[All Genesys Cloud CX Certified Professional - Consolidated Questions]
Topic #: 1
If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.
Suggested Answer:
B
In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.
Vivan
3 days ago