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Genesys Cloud CX Certified Professional - Consolidated Exam Questions

Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Exam Code: Genesys Cloud CX Certified Professional - Consolidated
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of Genesys Cloud CX Certified Professional - Consolidated practice questions in our database: 135 (updated: Jul. 16, 2024)
Expected Genesys Cloud CX Certified Professional - Consolidated Exam Topics, as suggested by Genesys :
  • Topic 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
  • Topic 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
  • Topic 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
  • Topic 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.
Disscuss Genesys Genesys Cloud CX Certified Professional - Consolidated Topics, Questions or Ask Anything Related

Jeannine

1 months ago
Genesys Cloud CX exam conquered! Pass4Success's questions were eerily similar to the real thing. Grateful for the quick prep!
upvoted 0 times
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Erasmo

1 months ago
The exam covered Genesys Cloud CX analytics heavily. Be prepared for questions on reporting types and metrics interpretation. Familiarize yourself with standard and custom reports. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently!
upvoted 0 times
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Dustin

2 months ago
Whew! Genesys Cloud CX cert achieved. Pass4Success's prep materials were a lifesaver. Couldn't have done it without them!
upvoted 0 times
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Carey

3 months ago
Just passed the Genesys Cloud CX exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Free Genesys Genesys Cloud CX Certified Professional - Consolidated Exam Actual Questions

Note: Premium Questions for Genesys Cloud CX Certified Professional - Consolidated were last updated On Jul. 16, 2024 (see below)

Question #1

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

Reveal Solution Hide Solution
Correct Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.


Question #2

When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

Reveal Solution Hide Solution
Correct Answer: C

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.


Question #3

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

Reveal Solution Hide Solution
Correct Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.


Question #4

When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

Reveal Solution Hide Solution
Correct Answer: C

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.


Question #5

Select the correct Telephony Connection Options from the list:

Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, E

Genesys Cloud CX offers various telephony connection options to accommodate different deployment and operational needs. 'Genesys Cloud CX Voice' is the native telephony service, 'BYOC Cloud' allows for the use of external cloud carriers, and 'BYOC Premises' enables connection to traditional on-premises telephony infrastructure. These options provide flexibility in telephony integration and call management.



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