Genesys Exam GE0-806 Topic 9 Question 57 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 57
Topic #: 9

[All GE0-806 Questions]

What is the relations between Agents and contracts?

AAgents only need a Contract if they are Multi-Skilled

BOnly one Contract can be assigned to an Agent at a time

CContracts determine the types of calls that can be routed to an Agent

DAgents are automatically assigned a Termination Date if they do not have a Contract

Show Suggested Answer

Suggested Answer: A, B, D

by Pamella at Oct 17, 2022, 05:50 PM

Limited Time Offer

25%

Off

Get Premium GE0-806 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Shenika

22 days ago

I'll have to go with C on this one. Contracts are like the rulebook for what an agent can and can't do.

upvoted 0 times

...

Deonna

23 days ago

B seems too restrictive. I'm pretty sure agents can have multiple contracts assigned to them, not just one.

upvoted 0 times

...

Marge

25 days ago

Haha, option A is a joke! Of course agents need a contract, they're not just running around willy-nilly.

upvoted 0 times

Rebbeca

9 days ago

I agree, agents definitely need a contract to work.

upvoted 0 times

...

King

1 months ago

Option D sounds fishy to me. Agents shouldn't be automatically assigned a termination date without a contract, that doesn't seem right.

upvoted 0 times

Lindsey

9 days ago

Having multiple contracts can be confusing for Agents. It's better to have one contract assigned at a time for clarity.

upvoted 0 times

...

Ronnie

13 days ago

Contracts are important for determining the types of calls that can be routed to an Agent. It helps in managing workload efficiently.

upvoted 0 times

...

Marsha

25 days ago

I agree, option D does seem a bit harsh. Agents should have a chance to secure a contract before being terminated.

upvoted 0 times

...

Deandrea

2 months ago

I think option C is the correct answer. Contracts define the types of calls that can be routed to an agent.

upvoted 0 times

Nadine

21 days ago

Yes, it's important for Agents to have the right Contract in place to ensure they handle the appropriate calls.

upvoted 0 times

...

Claribel

28 days ago

That makes sense. Contracts play a crucial role in determining the workload of an Agent.

upvoted 0 times

...

Earleen

30 days ago

I agree, option C is the correct answer. Contracts determine the types of calls that can be routed to an Agent.

upvoted 0 times

...

Janine

2 months ago

I believe Agents only need a Contract if they are Multi-Skilled. That's my opinion on the matter.

upvoted 0 times

...

Huey

2 months ago

I agree with Douglass. Having a contract in place helps in routing the right calls to the right Agents.

upvoted 0 times

...

Douglass

2 months ago

I think the relation between Agents and contracts is that Contracts determine the types of calls that can be routed to an Agent.

upvoted 0 times

...