Genesys Exam GE0-806 Topic 9 Question 57 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 57
Topic #: 9

[All GE0-806 Questions]

What is the relations between Agents and contracts?

AAgents only need a Contract if they are Multi-Skilled

BOnly one Contract can be assigned to an Agent at a time

CContracts determine the types of calls that can be routed to an Agent

DAgents are automatically assigned a Termination Date if they do not have a Contract

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Suggested Answer: A, B, D

by Pamella at Oct 17, 2022, 05:50 PM

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10 days ago

I believe Agents only need a Contract if they are Multi-Skilled. That's my opinion on the matter.

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13 days ago

I agree with Douglass. Having a contract in place helps in routing the right calls to the right Agents.

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14 days ago

I think the relation between Agents and contracts is that Contracts determine the types of calls that can be routed to an Agent.

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