Genesys Exam GE0-806 Topic 4 Question 74 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 74
Topic #: 4

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

AActivity Set

BTask Sequence

CException Task Sequence

DMarked Time .

Show Suggested Answer

Suggested Answer: D

http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

by Lili at Oct 16, 2023, 11:18 AM

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Lawrence

2 months ago

I bet the developer who came up with C) Exception Task Sequence was like, 'Eureka! I've solved the age-old problem of keeping agents from getting pulled in a million directions.' Brilliant!

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Edwin

11 days ago

C) Exception Task Sequence

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Alona

26 days ago

B) Task Sequence

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Cristina

1 months ago

A) Activity Set

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Gail

2 months ago

D) Marked Time? Really? That sounds more like a feature for tracking tardiness, not outbound call management. C) Exception Task Sequence is clearly the way to go here.

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I was leaning towards B) Task Sequence, but C) Exception Task Sequence makes more sense. Gotta love it when the system can keep those pesky inbound tasks at bay while the agents do their outbound thing!

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Aileen

2 months ago

I'm not sure, but I think it could also be A) Activity Set, as it sounds like a set of tasks for a specific activity.

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Bettina

2 months ago

I agree with Brett, because it makes sense to have a specific sequence for handling outbound calls only.

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Jacquline

2 months ago

Ah, the age-old dilemma of balancing inbound and outbound tasks. C) Exception Task Sequence sounds like the way to go if you want to keep your agents laser-focused on that outbound magic.

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Leontine

1 months ago

C) Exception Task Sequence

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Adolph

1 months ago

A) Activity Set

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Princess

2 months ago

I think the correct answer is C) Exception Task Sequence. This feature allows agents to focus solely on outbound calls and avoid getting distracted by inbound calls and emails.

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Lizbeth

19 days ago

Definitely, it helps in managing agent workload efficiently.

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Agustin

20 days ago

I think it's a useful feature to improve productivity.

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Simona

24 days ago

Yes, that's right. It helps agents stay focused on outbound calls.

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Cherry

1 months ago

I believe the correct answer is C) Exception Task Sequence.

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Brett

2 months ago

I think the feature is called C) Exception Task Sequence.

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Genesys Exam GE0-806 Topic 4 Question 74 Discussion

Contribute your Thoughts:

Lawrence

Edwin

Alona

Cristina

Gail

Man

Aileen

Bettina

Jacquline

Leontine

Adolph

Princess

Lizbeth

Agustin

Simona

Cherry

Brett