Genesys Exam GCP-GCX Topic 4 Question 40 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 40
Topic #: 4

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

AResend the invite.

BAdd John to Genesys Cloud CX again so that a new invitation will be generated.

CSubmit a ticket to Genesys Cloud CX support.

DTell John to be patient and wait for the email to arrive.

Show Suggested Answer

Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.

by German at Sep 14, 2024, 02:32 AM

Limited Time Offer

25%

Off

Get Premium GCP-GCX Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Claribel

24 days ago

I bet John is wondering if his email is going straight to Genesys' spam folder. Maybe he should try sending it from his Nigerian prince account instead.

upvoted 0 times

...

Leonida

25 days ago

Why not just add him again? It's one less step than resending the invite, and who knows, maybe the email will work this time. *shrugs*

upvoted 0 times

...

Sabra

26 days ago

Telling John to be patient? That's just going to frustrate him. Let's get this sorted out quickly so he can start using the platform.

upvoted 0 times

Lashawn

1 days ago

A) Resend the invite.

upvoted 0 times

...

2 months ago

I think we should resend the invite to John.

upvoted 0 times

...