Genesys Exam GCP-GCX Topic 2 Question 36 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 36
Topic #: 2

Which of the following statements defines a critical question in an Evaluation Form?

ACritical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

BCritical questions are questions that the agent must answer.

CCritical questions are multiple choice questions that have a higher weightage than non-critical questions.

DIf answered 'No', critical questions will result in an evaluation score of zero for the interaction.

Show Suggested Answer

Suggested Answer: B

The Campaign Performance Summary view in Genesys Cloud CX provides a high-level overview of a campaign's performance, summarizing key metrics and outcomes. This view is designed to give managers and supervisors a quick snapshot of how campaigns are performing, enabling them to assess the effectiveness of their outreach strategies and make informed decisions about adjustments or improvements needed to optimize results.

by Dean at Sep 10, 2024, 02:26 PM

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Abraham

20 days ago

Hey, I've got a critical question for you: how many agents does it take to screw in a light bulb? Trick question - they're all busy answering critical questions!

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Christiane

21 days ago

Critical questions? More like 'crisis' questions, amirite? I mean, who wants their interaction scored to zero just for a simple 'No'? Talk about pressure!

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Ryann

23 days ago

Option A sounds like it's trying to sound fancy, but it's just convoluting the concept. Keep it simple, folks!

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Alverta

26 days ago

Wow, option B is just lazy. Critical questions should be more than just 'questions the agent must answer'. There has to be more nuance to it.

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Youlanda

3 days ago

User2: Option A makes sense, prioritizing critical questions is important.

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Dorathy

13 days ago

User1: I agree, critical questions should be more than just mandatory.

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Sueann

1 months ago

I disagree with option C. Critical questions shouldn't be limited to multiple-choice format or have a higher weightage. They're meant to assess the core aspects of the interaction.

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2 months ago

I think critical questions are used to prioritize important aspects.

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