Genesys Exam GCP-GC-ADM Topic 9 Question 72 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 72
Topic #: 9

[All GCP-GC-ADM Questions]

Why are skills and languages configured separately?

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

by Gianna at May 05, 2025, 09:22 AM

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Omega

4 days ago

I think option A makes the most sense. Having separate configurations allows for a more detailed competency rating for skills compared to languages.

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Gerardo

5 days ago

Option B seems like the most logical choice to me. Separating skills and languages allows for more flexibility in agent assignment.

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Rebecka

7 days ago

Haha, this question reminds me of that time I accidentally ordered a 'skills burrito' instead of a 'language taco' at the office cafeteria. Rookie mistake!

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Cherri

12 days ago

This is a tricky one, but I'm going with A. Having a more granular competency rating for skills is really important for accurate agent selection.

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Dean

13 days ago

D is the way to go. Skills are a subset of languages, so combining the two is the best way to determine if an agent is qualified for an interaction.

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Billi

14 days ago

I believe it's so that agents with certain skills can be matched with interactions that require those skills, regardless of language.

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Dana

19 days ago

I think the correct answer is C. That way, agents with language capabilities can still receive interactions, even if they don't have the specific skill required.

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France

19 days ago

I agree. It allows for more flexibility in assigning tasks based on specific skills or language requirements.

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Lura

1 months ago

Option B makes the most sense to me. Separating skills and languages allows agents with specific skills to be matched with interactions, regardless of the language requirement.

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Lashandra

1 months ago

I think skills and languages are configured separately to ensure agents can handle different types of interactions.

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