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Genesys Cloud Certified Professional - Contact Center Admin Exam
Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Number of questions in our database: 60
Exam Version: May. 06, 2024
Exam Official Topics:
- Topic 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
- Topic 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
- Topic 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
- Topic 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
- Topic 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
- Topic 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
- Topic 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
- Topic 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
- Topic 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
- Topic 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
- Topic 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
- Topic 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center
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Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Exam Actual Questions
The questions for Genesys Cloud Certified Professional - Contact Center Admin were last updated On May. 06, 2024
Question #1
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Correct Answer:
D
Question #2
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
Question #3
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Correct Answer:
A, C
Question #4
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
Question #5
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