Genesys Exam GCP-GC-ADM Topic 8 Question 54 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 54
Topic #: 8

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Sophia at Jul 18, 2024, 08:03 PM

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Lyndia

23 days ago

I hope the exam doesn't have any 'resolution' puns. That would just be 'code'-pendant.

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Larae

24 days ago

Wrap-up Codes? More like 'Nap-up Codes' am I right? *winks*

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Kenneth

27 days ago

Definitely B) Wrap-up Codes. That's the feature I use all the time in my contact center. Easy peasy!

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1 months ago

I think the correct answer here is B) Wrap-up Codes. That's the obvious choice for tracking call outcomes.

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Laine

8 days ago

I think C) Resolution Codes could also be useful for tracking the outcome of chats.

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Christene

14 days ago

I agree, B) Wrap-up Codes would be the best option for tracking call outcomes.

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Verda

2 months ago

I believe Resolution Codes could also be configured to track outcomes effectively.

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Alana

2 months ago

I agree with Dalene, Wrap-up Codes would be the best option for this functionality.

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Dalene

2 months ago

I think we can configure Wrap-up Codes for tracking outcomes.

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