Genesys Exam GCP-GC-ADM Topic 7 Question 49 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 49
Topic #: 7

Which definition matches the After Call Work option Optional?

AThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

BThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Helene at May 17, 2024, 11:57 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Cassi

1 months ago

Are we sure 'After Call Work' isn't just an excuse to take a quick nap? Asking for a friend, of course.

upvoted 0 times

Alease

12 days ago

A) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

upvoted 0 times

...

Pura

2 months ago

D) Requiring manual status changes could lead to more errors or availability issues. Seems like the least efficient option.

upvoted 0 times

Alita

14 days ago

C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

upvoted 0 times

...

Shalon

1 months ago

B) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

upvoted 0 times

...

Clay

1 months ago

upvoted 0 times

...

Edna

2 months ago

C) Hmm, not being able to set yourself to Available early seems a bit restrictive. Maybe good for compliance, but not very flexible.

upvoted 0 times

Nikita

1 months ago

upvoted 0 times

...

Elenore

1 months ago

upvoted 0 times

...

Izetta

2 months ago

B) Gives the agent more control over their own availability, which could be useful in some situations.

upvoted 0 times

...

Daron

2 months ago

That's a good point, but I still think A is correct because it mentions that the agent can set themselves to Available if they finish their After Call Work early.

upvoted 0 times

...