Genesys Exam GCP-GC-ADM Topic 5 Question 71 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 71
Topic #: 5

[All GCP-GC-ADM Questions]

What does it imply when a campaign does not dial a list of telephone numbers?

AThey are in the DNC list

BThe call went unanswered

CUnable to reach the customer

DThe telephone number is wrong

Show Suggested Answer

Suggested Answer: A

https://help.mypurecloud.com/articles/not-call-lists-view/

by Ardella at Apr 06, 2025, 03:04 AM

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Cassi

1 months ago

I'm gonna have to go with B. The call just went unanswered - happens to the best of us.

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Kyoko

7 days ago

Maybe they'll call back later.

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Moon

29 days ago

Yeah, happens sometimes.

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Detra

1 months ago

I think the call just went unanswered.

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Talia

1 months ago

Or maybe they just couldn't reach the customer.

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Arletta

1 months ago

Hey, at least they're not on the DNC list! That's gotta be better than the alternative, right?

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Rachael

12 days ago

C) Unable to reach the customer

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Renato

14 days ago

B) The call went unanswered

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Judy

1 months ago

A) They are in the DNC list

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Lawrence

2 months ago

I think it could also mean the call went unanswered.

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Ruby

2 months ago

It means they are in the DNC list.

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Fernanda

2 months ago

I'm going with option D. A wrong number would definitely result in not dialing the list.

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Launa

24 days ago

It could also be that the campaign is following the Do Not Call list.

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Kristine

26 days ago

Maybe they tried to reach the customer but couldn't.

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Elvera

1 months ago

I agree, if the number is incorrect, they wouldn't be able to dial it.

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Shawnta

1 months ago

I think it means the telephone number is wrong.

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Erinn

2 months ago

Option C sounds like the most likely scenario. If they can't reach the customer, that's probably why they didn't dial the number.

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Lashandra

20 days ago

That's true. It's important to have accurate contact information for successful campaigns.

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Jerry

23 days ago

Yes, it makes sense. If they can't reach the customer, they wouldn't dial the number.

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Noemi

24 days ago

If they can't reach the customer, that's probably why they didn't dial the number.

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Francis

29 days ago

Option C sounds like the most likely scenario.

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Angella

30 days ago

That's true. It's important to have accurate contact information for successful campaigns.

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Frankie

2 months ago

True, but usually if they can't reach the customer, they wouldn't bother dialing the number again.

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Nan

2 months ago

It could also be that the number is wrong, so option D is a possibility too.

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Sylvie

2 months ago

Yes, option C makes sense. If they can't reach the customer, they wouldn't dial the number.

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