Genesys Exam GCP-GC-ADM Topic 5 Question 70 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 70
Topic #: 5

[All GCP-GC-ADM Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: A, C

by Ciara at Mar 23, 2025, 03:16 PM

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2 days ago

Hmm, I'm not sure. I think D) All of the above might be the best choice. Gotta cover all my bases, you know?

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12 days ago

B) Standard ACD seems like the right answer here. It's the classic 'next available agent' routing method.

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21 days ago

I'm not sure, but I think D) All of the above could also be correct because it includes all possible routing methods.

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22 days ago

I agree with Jeannetta, skills based routing makes sense for routing to the next available agent.

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25 days ago

I think the answer is C) Skills based routing.

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