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Genesys Exam GCP-GC-ADM Topic 5 Question 70 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 70
Topic #: 5

[All GCP-GC-ADM Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Ciara at Mar 23, 2025, 03:16 PM

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Catarina

27 days ago

If the answer isn't 'Throw a dart at the agent list and see who gets hit', I'm not interested. This exam is clearly not testing the real-world skills we need in the contact center trenches.

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Lina

28 days ago

Bullseye ACD? Really? That sounds like something out of a cartoon, not a real contact center solution. I'm with Sharmaine on this one - C) Skills based routing is the way to go.

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Josphine

4 days ago

I agree, Skills based routing is more practical.

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Francesco

11 days ago

Bullseye ACD? That does sound like a cartoon name.

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Alva

1 months ago

Whoa, this is a tough one. I'm gonna go with B) Standard ACD, but honestly, I'm just taking a wild guess here.

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Sharmaine

2 months ago

Hold on, 'Bullseye ACD'? What kind of weird routing method is that? I'm going with C) Skills based routing. Sounds more professional.

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Lili

3 days ago

I've heard that 'Bullseye ACD' is actually quite efficient. But I still prefer C) Skills based routing.

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Scot

12 days ago

I agree, 'Bullseye ACD' does sound strange. I think C) Skills based routing is the way to go.

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Lindsey

2 months ago

Hmm, I'm not sure. I think D) All of the above might be the best choice. Gotta cover all my bases, you know?

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Svetlana

24 days ago

Standard ACD is a reliable option as well.

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Tijuana

26 days ago

I agree with you, D) All of the above is a safe choice.

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Ula

1 months ago

I prefer A) Bullseye ACD for routing interactions.

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Novella

1 months ago

I think C) Skills based routing is the way to go.

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Dorsey

2 months ago

B) Standard ACD seems like the right answer here. It's the classic 'next available agent' routing method.

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Ocie

29 days ago

Skills based routing could also be a good option for more specific routing needs.

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Adela

1 months ago

I agree, Standard ACD is the way to go for routing to the next available agent.

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Colton

2 months ago

I'm not sure, but I think D) All of the above could also be correct because it includes all possible routing methods.

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Veta

2 months ago

I agree with Jeannetta, skills based routing makes sense for routing to the next available agent.

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Jeannetta

2 months ago

I think the answer is C) Skills based routing.

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