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ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Florinda
1 months agoCarol
4 days agoVirgina
1 months agoVashti
1 months agoDelmy
1 months agoLuz
5 days agoJacqueline
13 days agoWilda
20 days agoLachelle
2 months agoJuliana
5 days agoHyun
14 days agoThomasena
2 months agoDominque
2 months agoTrina
2 months ago