Genesys Exam GCP-GC-ADM Topic 2 Question 39 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 39
Topic #: 2

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Gail at Dec 10, 2023, 04:54 PM

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Rima

26 days ago

This question is a real head-scratcher. I guess I'll just flip a coin and see what happens. Heads, it's True. Tails, it's False.

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Daren

1 months ago

True, for sure. Genesys Cloud is all about efficiency, so routing calls to all Group members makes total sense.

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Basilia

10 days ago

A) True

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Luz

14 days ago

Definitely true. It helps distribute the workload evenly among group members.

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Jutta

26 days ago

It's definitely true. Genesys Cloud is all about optimizing workflows.

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Chauncey

1 months ago

A) True

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King

1 months ago

I agree, routing calls to all Group members can help improve response time.

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Rodrigo

1 months ago

Yes, that's correct. Genesys Cloud is designed for efficiency.

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Ressie

2 months ago

I'm going with True on this one. Enabling Calls seems like a way to distribute the workload evenly among Group members.

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Desmond

20 days ago

Yes, it helps distribute the workload and ensures all members have the opportunity to handle calls.

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Cathern

24 days ago

I agree, it makes sense to route interactions to all members when Enable Calls is turned on.

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Margret

1 months ago

Yes, it does seem like a way to evenly route calls to all members in the Group.

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Chi

1 months ago

I agree, turning on Enable Calls would make sense for distributing interactions among Group members.

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Doug

2 months ago

Nah, I'm pretty sure it's False. Genesys Cloud doesn't route interactions to all members of a Group, only to the available ones.

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Rosendo

2 months ago

Yeah, I agree. It doesn't route to all members, just the available ones.

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Marisha

2 months ago

I think it's B) False too.

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Louvenia

2 months ago

B) False

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Ettie

2 months ago

A) True

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Marcos

2 months ago

B) False

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Arlene

2 months ago

Hmm, I think the answer is True. Genesys Cloud's Enable Calls feature definitely routes interactions to all members of a Group, either in a specific order or randomly.

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Kristine

2 months ago

I think it's true because when Enable Calls is turned on for a Group, Genesys Cloud does route interactions to all members.

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Denny

2 months ago

A) True

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