Genesys Exam GCP-GC-ADM Topic 12 Question 46 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 46
Topic #: 12

[All GCP-GC-ADM Questions]

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

AUpdate the Do Not Call list with records that have the appropriate wrap-up code

BDetermine how many evaluations per hour to assign to a quality evaluator

CSet up a schedule to run a daily report

DAutomatically assign an evaluation for all calls over 5 minutes

EDetermine how long to retain recordings and whether to archive or delete them

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

by Belen at Apr 23, 2024, 04:04 PM

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Fairy

1 months ago

Ugh, I hate questions that involve policies. It's like they're trying to trick us with all these options. But I trust Oneida, Vallie, and the others - C, D, and E are the way to go.

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This is a tricky one, but I think Oneida and Vallie have it right. C, D, and E are the policies that can automate quality management tasks. As for B, that's more of a workforce management thing, not a quality policy.

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Josphine

1 months ago

Hmm, I'm not sure about B. Determining the number of evaluations per hour seems more like a staffing decision than a policy. But the other three options make sense to me.

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Judy

13 days ago

A) Update the Do Not Call list with records that have the appropriate wrap-up code

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2 months ago

I think items like A, D, and E could be defined as policies.

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Genesys Exam GCP-GC-ADM Topic 12 Question 46 Discussion

Contribute your Thoughts:

Fairy

Serina

Josphine

Judy

Vallie

India

Dalene

Val

Oneida

Staci

Wenona

Odette

Devorah

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