To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
Haha, this question is a real head-scratcher. My money's on the route pattern, but I'm secretly hoping the answer is 'all of the above' just to mess with the exam writers.
Wait, isn't the answer supposed to be B, the agent IP phone? I mean, who needs reporting when you can just transfer the call and hope for the best, right?
Arleen
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