Which protocol is used between ICM Central Controller and IVR/CUCM PG?
PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting
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