Cisco Exam 500-442 Topic 5 Question 48 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 48
Topic #: 5

[All 500-442 Questions]

Where should the RONA setting be positioned the highest?

Aon CVP OPS console

Bon the phone in CUCM

Con the desk setting on UCCE

Don the script in UCCE

Show Suggested Answer

Suggested Answer: A, D

For CCE to begin routing the contact and start processing the call, the following components must be configured: A. ICM script: The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment. D. Call type: Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification. Reference: Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.

by Maryrose at Sep 15, 2024, 10:02 PM

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Hubert

1 months ago

You know, I heard the RONA setting is actually just a fancy way of saying 'Run Out of Nachos Alarm'. No wonder it's so important!

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Theodora

2 days ago

C) on the desk setting on UCCE

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Alberto

3 days ago

B) on the phone in CUCM

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Rosendo

11 days ago

A) on CVP OPS console

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Thurman

1 months ago

Ah, the age-old question of where to put the RONA setting. I say we should just put it on a spinning wheel and let fate decide!

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Nina

1 months ago

Hold up, the RONA setting belongs on the script in UCCE. That's where it's going to have the most impact, am I right?

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Alonso

13 days ago

A) on CVP OPS console

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Lashanda

1 months ago

No way, the RONA setting should be on the desk setting in UCCE. That's where you'd expect to find it, right?

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Tamra

4 days ago

Absolutely, having it on the desk setting in UCCE would be the most convenient location.

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Carmela

6 days ago

Yes, it makes sense to have it there for easy access and visibility.

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Stephaine

9 days ago

I agree, the RONA setting should definitely be on the desk setting in UCCE.

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Adelina

16 days ago

D) on the script in UCCE

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Cecilia

1 months ago

C) on the desk setting on UCCE

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Josephine

1 months ago

B) on the phone in CUCM

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Grover

1 months ago

A) on CVP OPS console

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Nickole

1 months ago

Hmm, I'm not sure about that. Wouldn't it be better to have the RONA setting on the phone in CUCM? That way, you can control it directly from the phone.

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