Cisco Exam 500-442 Topic 5 Question 48 Discussion

For CCE to begin routing the contact and start processing the call, the following components must be configured: A. ICM script: The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment. D. Call type: Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification. Reference: Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.