Cisco Exam 500-442 Topic 3 Question 56 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 56
Topic #: 3

[All 500-442 Questions]

Which two steps are required to configure a Supervisor? (Choose two.)

Aassign the Supervisor to only one Team

Bassign the Supervisor to a Skill Group and Precision Queue

Cmake sure the Supervisor has an Active Directory Account

Densure that 'Is Supervisor' is checked

Eassign the Supervisor to a Precision Queue

Show Suggested Answer

Suggested Answer: A, D

Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.

by Ruth at Mar 19, 2025, 08:23 AM

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Bernadine

1 months ago

Wow, I didn't know Supervisors needed their own Active Directory Account. That's a pretty neat detail, C is definitely one of the steps.

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Lino

11 days ago

Assigning the Supervisor to a Skill Group and Precision Queue is also necessary.

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Michel

16 days ago

Don't forget to also make sure that 'Is Supervisor' is checked.

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Arleen

18 days ago

Yes, having an Active Directory Account is important for a Supervisor.

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Irma

1 months ago

B and E, no doubt. Gotta make sure the Supervisor has the right Skill Group and Precision Queue to manage their team effectively.

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Lashaunda

1 months ago

Haha, I'm pretty sure the Supervisor needs to be able to boss people around, so D is definitely one of the steps! And E sounds like a good idea too.

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Lennie

8 days ago

So, D and E are the two steps required to configure a Supervisor.

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Kris

1 months ago

Yeah, and E is important too, assigning the Supervisor to a Precision Queue.

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Leatha

1 months ago

I think D is correct, the Supervisor definitely needs to have the 'Is Supervisor' checked.

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Lenora

2 months ago

I'm not sure about D, but I think C is also important for configuring a Supervisor.

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Hayley

2 months ago

I agree with Carissa, assigning to a Skill Group and checking 'Is Supervisor' makes sense.

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Carissa

2 months ago

I think the correct steps are B and D.

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Dong

2 months ago

C and D are the way to go. An Active Directory Account is a must, and the 'Is Supervisor' checkbox is crucial.

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Earleen

17 days ago

That's right, those two steps are essential for configuring a Supervisor.

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Nydia

19 days ago

Ensure that 'Is Supervisor' is checked.

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Torie

1 months ago

Make sure the Supervisor has an Active Directory Account and check the 'Is Supervisor' checkbox.

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Torie

1 months ago

C and D are essential for configuring a Supervisor.

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Merlyn

2 months ago

Make sure the Supervisor has an Active Directory Account.

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Larae

2 months ago

C and D are the correct steps to configure a Supervisor.

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Jolanda

2 months ago

D and E seem like the obvious choices here. I'll make sure to check 'Is Supervisor' and assign the Supervisor to a Precision Queue.

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