Cisco Exam 500-442 Topic 2 Question 17 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 17
Topic #: 2

[All 500-442 Questions]

What is the goal of identifying a call type?

Ato ensure the correct Skill Target is selected

Bto ensure the call goes to the correct MRD

Cto ensure the contact is handled by the correct CCE Routing Script

Dto ensure the call reaches the agent in the correct queue

Show Suggested Answer

Suggested Answer: C, E

by Mollie at Apr 25, 2023, 12:06 PM

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3 days ago

I think the goal is to ensure the contact is handled by the correct CCE Routing Script. That seems like the most comprehensive answer.

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20 days ago

Actually, the correct answer is to ensure the contact is handled by the correct CCE Routing Script.

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25 days ago

I think it's to ensure the call reaches the agent in the correct queue.

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1 months ago

The goal is to ensure the call goes to the correct MRD.

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