Cisco Exam 500-442 Topic 2 Question 17 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 17
Topic #: 2

[All 500-442 Questions]

What is the goal of identifying a call type?

Ato ensure the correct Skill Target is selected

Bto ensure the call goes to the correct MRD

Cto ensure the contact is handled by the correct CCE Routing Script

Dto ensure the call reaches the agent in the correct queue

Show Suggested Answer

Suggested Answer: C, E

by Mollie at Apr 25, 2023, 12:06 PM

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Jesus

1 months ago

I'd say B is the correct answer. Ensuring the call goes to the right MRD is key. Otherwise, you might end up with a customer talking to the wrong department. Not a good look!

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Freida

1 months ago

D is the way to go. Getting the call to the right queue is crucial. Imagine an agent getting a call meant for someone else - talk about a recipe for confusion!

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Whitley

5 days ago

C) to ensure the contact is handled by the correct CCE Routing Script

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Sabra

6 days ago

B) to ensure the call goes to the correct MRD

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Rosendo

20 days ago

A) to ensure the correct Skill Target is selected

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Candida

2 months ago

Going with option C. Gotta make sure the call reaches the right script, or else chaos ensues. I've seen agents get so lost in the wrong queue, it's like a maze in there!

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