Independence Day Deal! Unlock 25% OFF Today – Limited-Time Offer - Ends In 00:00:00 Coupon code: SAVE25
Free Preparation Discussions
MENU
CIPS Exam L4M3 Topic 10 Question 57 Discussion
Actual exam question for
CIPS's
L4M3 exam
Question #: 57
Topic #: 10
[All L4M3 Questions]
Topic #: 10
If service level agreement is used as a schedule that makes up the contract, it will be most likely to be a part of...?
Suggested Answer:
B
If a service level agreement is used as a schedule to a contract, it will generally have the following contents:
- Service definitions. If the service information is provided by the specification, SLA should only refer to the specification to avoid any inconsistencies.
- Details on how to measure KPIs, who will measure KPIs
- Minimum requirements or targets
- Remedies if the minimum requirements are not met
...
Since SLA often lists out the KPI targets, consequences for not meeting the KPI targets and remedies to situation of poor performance, it is a part of performance management.
LO 2, AC 2.2
Lettie
1 months agoDaren
2 days agoAlayna
4 days agoMisty
9 days agoBeckie
22 days agoBilly
1 months agoChrista
2 months agoFrancene
2 months agoElza
13 days agoJose
24 days agoJaleesa
1 months agoTelma
1 months agoMalinda
2 months agoRosann
1 months agoRosann
1 months agoPhung
2 months agoGladys
3 months ago