Avaya Exam 7392X Topic 1 Question 64 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 64
Topic #: 1

[All 7392X Questions]

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Show Suggested Answer

Suggested Answer: D

by Bok at Apr 08, 2024, 07:23 PM

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Leila

1 days ago

I agree with you, The answer is D.

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Melina

2 days ago

I think the agent-loginID is associated with a specific extension when the agent logs in at that extension.

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Heike

24 days ago

Yeah, I agree. I think option C is the most likely answer - when the agent's login ID is administered in the switch. That seems like the most direct way to make the association.

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Hmm, I'm not convinced that's the right answer. Wouldn't Auto Answer just automatically answer the call, but not necessarily associate the agent's login ID with the extension? Seems like a bit of a stretch to me.

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Isreal

27 days ago

Ooh, good point. I hadn't considered that one. But what about option A - when the station has Auto Answer enabled? Could that also be a way to link the agent's login ID to the extension?

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Helene

28 days ago

I'm not so sure about that. I was thinking maybe option B could be correct - when the telephone extension is configured on the station form. That seems like it could be a way to associate the agent's login ID with a specific extension.

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Giovanna

1 months ago

Yeah, I agree. I'd say the most logical answer is option D - when the agent logs in at that extension. Doesn't that make the most sense?

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Jacki

1 months ago

Hmm, this is an interesting question. I'm not too familiar with the Expert Agent Selection (EAS) feature, but I think the key is understanding when the agent's login ID gets associated with a specific extension.

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Avaya Exam 7392X Topic 1 Question 64 Discussion

Contribute your Thoughts:

Leila

Melina

Heike

Tandra

Isreal

Helene

Giovanna

Jacki