Name: Avaya 7392X Exam
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SKU: 7392X
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Free Avaya 7392X Exam Actual Questions

Note: Premium Questions for 7392X were last updated On May. 01, 2024 (see below)

Question #1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Reveal Solution

Correct Answer: C, D

Question #2

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

ADirect Department Calling (DDC)

BUniform Call Distribution Most Idle Agent (UCD-MIA)

CUniform Call Distribution-Least Occupied Agent (UCD-LOA)

DDynamic Agent Selection (DAS)

EExpert Agent Distribution-Most Idle Agent (EAD-MIA)

Reveal Solution

Correct Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

Question #3

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Reveal Solution

Correct Answer: B

Question #4

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Reveal Solution

Correct Answer: D

Question #5

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Reveal Solution

Correct Answer: B

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