Avaya Exam 7392X Topic 1 Question 63 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 63
Topic #: 1

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Show Suggested Answer

Suggested Answer: B

by Gladys at Mar 19, 2024, 07:22 AM

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2 days ago

I think the correct parameter to adjust is C) Timed ACW field on the VDN or Hunt Group form.

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