Avaya Exam 7392X Topic 1 Question 62 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 62
Topic #: 1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Show Suggested Answer

Suggested Answer: C, D

by Joanna at Mar 10, 2024, 12:10 PM

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1 days ago

I agree with you, Mozell. That could be one reason.

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2 days ago

I think the agent's state would be 'OTHER' if they are dialing a number to place a call or activate a feature.

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