Avaya Exam 6210 Topic 7 Question 74 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam

Question #: 74
Topic #: 7

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

Show Suggested Answer

Suggested Answer: D

by Gerald at Apr 26, 2024, 12:32 PM

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1 days ago

Yeah, I found it tricky. I think it's B) General Settings.

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2 days ago

Hey, did anyone get stuck on that callback timer question?

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