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Avaya Aura Contact Center Implementation Exam
Exam Name: Avaya Aura Contact Center Implementation Exam
Exam Code:
Avaya Aura Contact Center Implementation Exam
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Number of Avaya Aura Contact Center Implementation Exam practice questions in our database:
124 (updated: May. 11, 2024)
Expected Avaya Aura Contact Center Implementation Exam Topics, as suggested by Avaya :
- Topic 1: Implement the Avaya Aura? Contact Center (AACC) High Availability solution/ Contact Center (AACC) components, features, and functions
- Topic 2: Describe how to troubleshoot Agent Workstations using the CCT Reference Client/ How to install and configure the Orchestration Designer software from CCMA
- Topic 3: Implement the Avaya Aura? Media Server (AAMS) High Availability solution/ Product licensing requirements for the Avaya Aura? Contact Center (AACC) installation
- Topic 4: How to perform an Avaya Aura? Contact Center (AACC) HA Active/Standby Switchover test/ Implement the Avaya Aura? Media Server (AAMS) non-HA solution
- Topic 5: Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD)/ Identify the Avaya Aura? Contact Center (AACC) Post-Installation tasks
- Topic 6: Describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics/ Configure the software required for Agent Workstations
- Topic 7: Install Avaya Aura? Contact Center (AACC) and configure the Avaya Aura? Ignition Wizard/ Explain how to perform a database backup and restore database files
- Topic 8: Avaya Aura? Media Server (AAMS) options for Avaya Aura? Contact Center (AACC) SIP-enabled installations/ Troubleshoot an Avaya Aura? Contact Center (AACC) installation
Disscuss Avaya Avaya Aura Contact Center Implementation Exam Topics, Questions or Ask Anything Related
Free Avaya Avaya Aura Contact Center Implementation Exam Exam Actual Questions
Note: Premium Questions for Avaya Aura Contact Center Implementation Exam were last updated On May. 11, 2024 (see below)
Question #1
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Correct Answer:
D
Question #2
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Correct Answer:
D
Question #3
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Correct Answer:
D
Question #4
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
Correct Answer:
C
Question #5
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
Correct Answer:
B
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