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Avaya Exam 6210 Topic 2 Question 73 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam

Question #: 73
Topic #: 2

[All Avaya Aura Contact Center Implementation Exam Questions]

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Show Suggested Answer

Suggested Answer: D

by Louisa at Apr 22, 2024, 06:44 PM

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Benton

2 days ago

I think agents use disposition codes to record the state of an outbound call.

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Wynell

14 days ago

D) To end the outbound call.

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Isreal

15 days ago

B) To record the state of an outbound call.

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Colette

16 days ago

A) To record the dialing of an outbound call.

upvoted 0 times

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Joesph

17 days ago

What is the purpose of using a disposition code after closing an outbound contact?

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