Avaya Exam 6210 Topic 1 Question 71 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam

Question #: 71
Topic #: 1

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

Show Suggested Answer

Suggested Answer: B

by Josephine at Mar 15, 2024, 09:32 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

1 days ago

I agree with you, Aleisha. It makes sense to provide treatments to the customer while they wait for the agent to start the chat.

upvoted 0 times

...

2 days ago

I think Web on Hold is created for when the customer is waiting for the agent to join the chat.

upvoted 0 times

...