Avaya Exam 7492X Topic 5 Question 73 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 73
Topic #: 5

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

AReserve Agents

BWeighted Advance Time

CDynamic Queue Position

DGreatest Need

Show Suggested Answer

Suggested Answer: A, B, C

by Cletus at Sep 19, 2024, 01:11 AM

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Maybelle

8 days ago

Ha! Sounds like the customer is trying to get a 'toll-free' advantage. I'd go with B) Weighted Advance Time - gotta keep those customers happy, even if they're not total VIPs.

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Denny

9 days ago

D) Greatest Need seems like an interesting option, but I'm not sure if it's the correct answer here. I'll have to think about this one a bit more.

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Iraida

13 days ago

I'm not sure about this one. The question mentions 'some (but not total) advantage', so I'm not convinced that Reserve Agents or Dynamic Queue Position are the right answers.

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Nell

15 days ago

I think the answer is B) Weighted Advance Time. This feature allows you to prioritize certain customers over others, giving them a service level advantage.

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