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Avaya 7492X Exam
Exam Name: Avaya Aura Call Center Elite Support Exam
Exam Code:
7492X
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 110 Minutes
Number of 7492X practice questions in our database:
83 (updated: May. 03, 2024)
Expected 7492X Exam Topics, as suggested by Avaya :
- Topic 1: Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
- Topic 2: Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
- Topic 3: Describe the Best Service Routing feature in Avaya Aura? Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
- Topic 4: Troubleshooting the Avaya Aura? Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
- Topic 5: Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
- Topic 6: Troubleshoot common call vectoring issues/ Describe the vector variable operations
- Topic 7: List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing
Disscuss Avaya 7492X Topics, Questions or Ask Anything Related
Free Avaya 7492X Exam Actual Questions
Note: Premium Questions for 7492X were last updated On May. 03, 2024 (see below)
Question #1
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
Correct Answer:
B, C, D
Question #2
A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?
Correct Answer:
C
Question #3
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
Correct Answer:
D
Question #4
Which two vector variable types are strictly global in scope? (Choose two.)
Correct Answer:
C, E
Question #5
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
Correct Answer:
D
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