Avaya Exam 7492X Topic 5 Question 69 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 69
Topic #: 5

[All 7492X Questions]

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

AAs the highest skill level and the highest ratio of CWT/SO or PWT/SO

BAs the highest skill level and the longest CW1 or PWI

CAs the longest CWT or PW I

DAs the oldest call waiting that best maintains the administered target allocations for all skills

Show Suggested Answer

Suggested Answer: A

by King at Aug 23, 2024, 09:50 AM

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Malcolm

9 months ago

I agree with Elenora, D seems like the best choice for maintaining target allocations.

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Portia

9 months ago

But A makes sense because it prioritizes skill level.

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Elenora

9 months ago

I disagree, I believe it's D.

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Portia

9 months ago

I think the answer is A.

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Alton

10 months ago

I'm gonna have to go with C on this one. Longest wait time, no need to complicate things. Although, maybe the Communication Manager is just feeling a bit lazy and wants to take the easy way out.

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Matt

9 months ago

Yeah, I agree. Keeping it simple with the longest wait time.

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Eden

9 months ago

I think C is the way to go. Longest wait time makes sense.

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Coletta

10 months ago

B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.

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Floyd

9 months ago

B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.

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