Avaya Exam 7492X Topic 4 Question 75 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 75
Topic #: 4

[All 7492X Questions]

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

AIt enables routing of calls to the agent that is most idle.

BIt dynamically matches a customer to an optimal agent.

CIt provides conditional routing of calls to agent queues.

DIt allows for dynamic reporting of call center activities in custom methods.

EIt uses advanced algorithms to efficiently route calls to agents.

Show Suggested Answer

Suggested Answer: B, E

Reference Avaya Aura Call Center Feature Reference 6.0 page 78

by Hayley at Sep 15, 2024, 01:37 AM

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Oliva

6 months ago

I'm just glad there's no option for 'It makes the coffee for the agents.' That would be a bit too much to ask for.

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Jade

6 months ago

Wow, these features sound like they were designed by a team of call center ninjas! I'm sure the exam writers will be impressed.

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Edelmira

6 months ago

B) It dynamically matches a customer to an optimal agent.

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Anissa

6 months ago

I agree, these features are definitely impressive!

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Lanie

6 months ago

E) It uses advanced algorithms to efficiently route calls to agents.

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Dottie

6 months ago

A) It enables routing of calls to the agent that is most idle.

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Gearldine

6 months ago

I agree with Tenesha, but I think D is also really useful for custom reporting on call center activities.

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Catalina

6 months ago

D) It allows for dynamic reporting of call center activities in custom methods.

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Sheron

6 months ago

E) It uses advanced algorithms to efficiently route calls to agents.

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Marya

6 months ago

A) It enables routing of calls to the agent that is most idle.

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Albina

7 months ago

I believe options B and E describe the benefits well, as they focus on matching customers to the best agent efficiently.

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Isadora

8 months ago

I agree, it seems like it can help improve customer service.

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Tenesha

8 months ago

B and C are the most important features. Dynamically matching customers to optimal agents and conditional routing to agent queues are crucial for efficient call center operations.

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Arthur

7 months ago

I agree, conditional routing to agent queues is also essential for smooth call center operations.

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Erasmo

7 months ago

B and C are definitely key features. Dynamically matching customers to optimal agents is a game changer.

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Hannah

8 months ago

I think the Business Advocate feature sounds really useful.

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