Avaya Exam 7492X Topic 3 Question 31 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 31
Topic #: 3

[All 7492X Questions]

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

AAgent 1

BAgent 2

CAgent 3

DAgent 4

Show Suggested Answer

Suggested Answer: A

by Carin at Aug 19, 2022, 12:02 PM

Limited Time Offer

25%

Off

Get Premium 7492X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Juan

5 days ago

Hold up, what about Agent 3? Sure, they only have Support experience, but they do speak English. Maybe they could at least handle the English Sales call while the other agents tackle the French one. Just a thought.

upvoted 0 times

...

Kenneth

6 days ago

I'm going with Agent 4 on this one. Bilingual in both English and French? That's the perfect fit for handling the Sales calls in both languages. Boom, easy peasy!

upvoted 0 times

...

Jose

14 days ago

As an agent with both Sales and French experience, Agent 1 seems like the obvious choice. But wait, didn't the question mention a call for Sales in English too? Hmm, this is trickier than it looks.

upvoted 0 times

...