Avaya Exam 7492X Topic 2 Question 78 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 78
Topic #: 2

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

AReduce or eliminate the business Impact of the vector by testing the vectors.

BIdentify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

CTake corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

DDetermine the frequency and severity of the Issue where the vector does not route calls properly

Show Suggested Answer

Suggested Answer: A

by Weldon at Dec 08, 2024, 01:49 AM

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Lovetta

1 months ago

Wait, am I the only one who's wondering why the vector is on strike? Maybe it's got a secret life as a stand-up comedian and this is its way of getting attention.

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Alaine

8 days ago

D) Determine the frequency and severity of the Issue where the vector does not route calls properly

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Owen

15 days ago

C) Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

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Providencia

30 days ago

B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

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Wilburn

2 months ago

D? Really? How about we just ask the vector nicely to start working again? Maybe offer it a cookie or something.

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Novella

26 days ago

C) Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

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Lashawn

30 days ago

B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

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Cassi

2 months ago

A) Reduce or eliminate the business Impact of the vector by testing the vectors.

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Gregg

2 months ago

A sounds good, but I bet the business would be more interested in a solution than just testing the vectors. Gotta get those calls routing properly, am I right?

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Florencia

26 days ago

D) Determine the frequency and severity of the issue where the vector does not route calls properly.

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Chaya

30 days ago

A) Reduce or eliminate the business impact of the vector by testing the vectors.

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Genevieve

1 months ago

C) Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.

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Janey

2 months ago

B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

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Ernie

2 months ago

I dunno, C looks like the obvious choice to me. If the vector's not working, just fix the darn thing! No need to overcomplicate it.

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Lera

3 months ago

I believe reducing the business impact by testing the vectors is also crucial. We need to ensure minimal disruption to operations.

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France

3 months ago

Hmm, B seems like the way to go here. Gotta identify all the moving parts before you can start tinkering with the vector config. Can't just jump in blind, you know?

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Helene

1 months ago

Cathrine: Absolutely. Let's start by identifying all the components related to the queue configuration.

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Pearlene

1 months ago

User 3: Makes sense. We need to be methodical in our approach to avoid causing more issues.

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Cathrine

2 months ago

User 2: Definitely. Once we have a hypothesis, we can test it out and see if it resolves the problem.

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Elsa

2 months ago

User 1: Yeah, I agree. It's important to pinpoint where the issue might be coming from before making any changes.

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Chan

3 months ago

I agree with Ammie. It's important to understand the root cause of the issue before taking corrective action.

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Ammie

3 months ago

I think the company should identify components where the queue is configured and formulate a hypothesis for testing.

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