Avaya Exam 7492X Topic 2 Question 78 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 78
Topic #: 2

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

AReduce or eliminate the business Impact of the vector by testing the vectors.

BIdentify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

CTake corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

DDetermine the frequency and severity of the Issue where the vector does not route calls properly

Show Suggested Answer

Suggested Answer: A

by Weldon at Dec 08, 2024, 01:49 AM

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Gregg

2 days ago

A sounds good, but I bet the business would be more interested in a solution than just testing the vectors. Gotta get those calls routing properly, am I right?

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Ernie

4 days ago

I dunno, C looks like the obvious choice to me. If the vector's not working, just fix the darn thing! No need to overcomplicate it.

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Lera

12 days ago

I believe reducing the business impact by testing the vectors is also crucial. We need to ensure minimal disruption to operations.

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France

18 days ago

Hmm, B seems like the way to go here. Gotta identify all the moving parts before you can start tinkering with the vector config. Can't just jump in blind, you know?

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Elsa

4 days ago

User 1: Yeah, I agree. It's important to pinpoint where the issue might be coming from before making any changes.

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Chan

19 days ago

I agree with Ammie. It's important to understand the root cause of the issue before taking corrective action.

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Ammie

21 days ago

I think the company should identify components where the queue is configured and formulate a hypothesis for testing.

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