Avaya Exam 7492X Topic 2 Question 47 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 47
Topic #: 2

Which three statements about LAI requirements are true? (Choose three.)

AIntelligently route calls among the call centers to achieve a better ACD load balance.

BThe receiving switch is able to accept or deny interflowed calls sent by the sending switch.

CThe routing of an incoming call to an external switch must be answered at the originating switch.

DLook-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.

EIt Is able to use the adjust-by vector command to better manage EWT.

Show Suggested Answer

Suggested Answer: A

by Haydee at Aug 09, 2023, 01:09 PM

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Eugene

9 days ago

I'm not sure about C - I thought the call could be routed to an external switch and then answered there, not at the originating switch. But B, D, and E sound right to me.

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Wava

10 days ago

B, D, and E seem like the correct choices here. LAI definitely helps with call routing and managing agent productivity across multiple locations.

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Lenita

17 days ago

I think statement E is true too, as using the adjust-by vector command can help manage EWT effectively.

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Marcos

20 days ago

I agree with you, Avery. I also believe statement B is true as the receiving switch can accept or deny interflowed calls.

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Avery

21 days ago

I think statement D is true because LAI improves call-handling capability.

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