Avaya Exam 7492X Topic 1 Question 81 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 81
Topic #: 1

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

ADisplay events extension

BDisplay events vector

CList trace vector

DList trace extension

Show Suggested Answer

Suggested Answer: B, C, D

by Taryn at Feb 06, 2025, 06:20 PM

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Launa

2 months ago

Ah, the classic 'I know the extension but can't reach the agent' problem. The 'Display events extension' and 'List trace extension' commands are definitely the way to go here. Time to put on our detective hats and get to work!

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Tashia

24 days ago

Hopefully, these commands will help us isolate the issue and get the callers to the Spanish Customer Service skill connected to the specific agent.

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Azzie

29 days ago

After that, we can use the 'List trace extension' command to further investigate the problem.

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Pamella

2 months ago

Fingers crossed we can figure this out!

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Sherron

2 months ago

Hopefully that will help us isolate the problem.

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Shawnda

2 months ago

Let's start by using the 'Display events extension' command to see if there are any issues with the extension.

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Alex

2 months ago

I agree, and then we can follow up with 'List trace extension'.

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Bulah

2 months ago

Let's try 'Display events extension' first.

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Lorrie

2 months ago

I bet the agent's extension has been trapped in a five-dimensional cubicle or something. We'll need to use the 'Summon the quantum technicians' command to fix this.

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Adelina

3 months ago

Hmm, the 'Display events vector' and 'List trace vector' commands don't seem quite right for this problem. I mean, unless the call center is using some kind of vector magic, those won't be much help.

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Elmer

2 months ago

D) List trace extension

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Jacki

2 months ago

A) Display events extension

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Carey

3 months ago

I'm not sure about List trace vector. Maybe we should focus on the specific extension first before looking at the vector.

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Josephine

3 months ago

Hey, looks like we need to use the 'Display events extension' and 'List trace extension' commands to get to the bottom of this issue. That should give us the information we need to figure out what's going on with those Spanish customer service calls.

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