Ha! 'Converse-on'? What kind of technical jargon is that? This exam is really trying to trip us up with the wording. I'm going to go with option C, though, it seems the most straightforward.
I'm not sure about this one. The question is a bit confusing, and some of the options seem to be specific to certain regions or technologies. I'll have to study this topic more closely.
Answer C is clearly the correct one. The question is asking about the requirements for Network Call Deflection, and option C lists the types of steps that cannot be used for NCD. That's the most relevant and specific answer.
Mohammad
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