Avaya Exam 7392X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 88
Topic #: 1

[All 7392X Questions]

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

AThe ability to change the skills assigned to an agent

BThe conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

DThe ability for supervisors to monitor an agent's ACD calls

EThe customized handling of incoming calls via programmed commands

Show Suggested Answer

Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Ozell at Mar 09, 2025, 01:06 PM

Limited Time Offer

25%

Off

Get Premium 7392X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Luther

29 days ago

Monitoring agent calls? Nah, that's just creepy. B and E for the win - dynamic routing and custom call flow is where it's at.

upvoted 0 times

...

Tamekia

29 days ago

Ha, the ability to answer multiple ACD calls? What is this, the 90s? B and E are clearly the best options here.

upvoted 0 times

...

Roosevelt

1 months ago

I was a bit confused at first, but B and E make total sense. Gotta have that time-based routing and programmable call treatment.

upvoted 0 times

Refugia

3 days ago

E) The customized handling of incoming calls via programmed commands

upvoted 0 times

...

Shayne

7 days ago

B) The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

upvoted 0 times

...

Delisa

13 days ago

A) The ability to change the skills assigned to an agent

upvoted 0 times

...

2 months ago

B and E are definitely the right answers. Call vectoring gives you some sweet conditional routing and custom call handling features.

upvoted 0 times

Bok

18 days ago

Yes, being able to change call routing based on parameters and customize call handling is very beneficial for a call center.

upvoted 0 times

...

Skye

23 days ago

It's great that call vectoring allows for conditional routing and programmed commands for incoming calls.

upvoted 0 times

...

Danica

1 months ago

With call vectoring, you can route calls based on specific conditions and customize call handling.

upvoted 0 times

...

Vi

2 months ago

I agree, B and E are the correct answers for the benefits of Call Vectoring.

upvoted 0 times

...

Norah

2 months ago

I think the Call Vectoring feature allows for conditional call treatment based on parameters like time of day.

upvoted 0 times

...