Avaya Exam 7392X Topic 1 Question 59 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 59
Topic #: 1

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

AVariable in Vectors

BAdjunct Routing

CForced Agent Logout from the After Call Work (ACW) mode

DRedirection on No Answer (RONA)

Show Suggested Answer

Suggested Answer: A

by Britt at Dec 23, 2023, 03:05 PM

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Lawana

5 days ago

I'm not sure about that. I think it could also be B) Adjunct Routing, as it helps in routing calls to other agents if the primary agent is unavailable.

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Eleonora

6 days ago

I agree with you, Nadine. RONA would prevent the call from being abandoned and ensure it gets redirected to another available agent.

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Nadine

7 days ago

I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.

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Alisha

8 days ago

I'm not sure, but I think C) Forced Agent Logout from the After Call Work (ACW) mode could also help prevent abandoned calls by ensuring agents are available to take incoming calls.

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Kenny

10 days ago

I agree with Buddy. RONA would be the best option to avoid abandoned calls and ensure the customer's call is answered.

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Buddy

13 days ago

I think the answer is D) Redirection on No Answer (RONA). It makes sense to redirect the call if the agent is not available.

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