Avaya Exam 6210 Topic 7 Question 52 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 52
Topic #: 7

[All 6210 Questions]

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

AContact Center Manager Server (CCMS)

BAvaya Agent Desktop (AAD)

CContact Center Multimedia (CCMM)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: B

by Alisha at Jan 09, 2023, 03:25 AM

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Lindy

6 days ago

I was thinking B) Avaya Agent Desktop (AAD), but after reading the question again, C) Contact Center Multimedia (CCMM) makes more sense. That's probably the right choice.

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Lorriane

8 days ago

C) Contact Center Multimedia (CCMM) sounds like the correct answer to me. It's the component that handles internet-based contacts like email and web communications.

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Leonardo

17 days ago

I'm not sure, but I think it could also be D) Contact Center Manager Administration (CCMA) because it sounds like it could manage different types of contacts.

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Ceola

18 days ago

I agree with William. CCMM is specifically designed for handling email and web communications.

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William

26 days ago

I think the answer is C) Contact Center Multimedia (CCMM). It makes sense for managing internet-based contacts.

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